Answers and FAQs
SHIPPING & TRACKING
Order Processing - Orders are processed within 1-2 business days.
Shipping Time - We ship all orders internationally within 10-16 business days.
Tracking My Order - You may track your order on our website or by following the tracking link sent within your confirmation email. Alternatively, you may track your order with USPS, Royal Mail, Canada Post, or Australia Post.
Missing/Lost/Damaged Packages - Using the tracking number provided, you may contact USPS, Royal Mail, Canada Post, or Australia Post for information on your delivery, or help with filing a claim. In the event you need further assistance, please email CustomerCare@BeauteNewYork.com.
For USPS orders, you can file a claim for a package here.
For Royal Mail orders, you can file a claim for a package here.
For Canada Post orders, you can file a claim for a package here.
For Australia Post orders, you can file a claim for a package here.
RETURNS & REFUNDS
Returns - Please review our Returns & Refunds policy here.
Refunds - We offer a 30 Day Guarantee. Please review our refund policy and contact our customer care team for further assistance.
Where are we located? - We have offices in New York and New Jersey.
Where are our products made? - We formulate and produce our products in the United States and China.
Where are our products shipped from? - All of our product are shipped from our United States and China based warehouses.
How do I contact customer care? - Please use our contact form to reach our customer care team. Alternatively you may send us a message on Instagram or Facebook.